Returns, Warranty & Repair
Returns – General
Please see our terms and conditions of sale (section 9 & 10) for full details and terms for order cancellations and returns.
For all returns, prior authorisation must be sought in the form of a Returns Authorisation (RA) number before returning any faulty, damaged or wrongly ordered goods. This number can be obtained from our sales or technical support team.
The customer is responsible for returning goods to Abletek at their expense and for providing proof of delivery. Goods returned without authorisation will be credited/repaired less a handling charge of 25% of the total value. The processing of these returns may also be delayed.
Please note: When receiving deliveries it is important to check the number of cartons being signed for. Any shortages must be notified to the Abletek sales department within 72 hours.
Warranty & Repair
Abletek offers a 12 month warranty on all goods sold. This warranty period starts from the date of the Abletek invoice for the goods. Please initiate the warranty and repair process using the ‘Returns Request’ form below.
Note 1: All warranty repair returns are handled on a ‘return to Abletek’ basis. Goods should not be returned to the manufacturer.
Note 2: All goods returned to Abletek for warranty repair will be assessed and tested. Faulty goods will be repaired and returned to the customer without charge. Any goods found not to be faulty will incur a testing & handling charge of £80+vat – delivery charges my also apply.
Note 3: Timescales. We endeavor to process all warranty and repairs through our returns process as quickly as possible. However, please allow 10 working days (from our receipt of the goods) for us to respond with an update and/or resolution. If a customer requires a product or device replacement quicker than this process, then we advise to purchase a new replacement – the cost of the warranty/repair will be credited or paid back to the customer at a later date (less any handling, parts, delivery charges).
For goods sold outside of the 12 month warranty period: We are also pleased to offer a repair service for products that are out of the warranty period. Please contact our technical support team for a quotation.
- Please complete the following form so that we can process your Returns Request.
- We will review your request and send you your RA confirmation and further instructions.
- Return your product/s, ensuring you enclose a copy of your RA confirmation.
Please DO NOT return any products without an Abletek RA confirmation.